NATIONAL AUSTRALIA BANK - NEXTGEN PROGRAM
As a key member of the Self Service Banking Team, I had the opportunity to help shape the future of Internet Banking in Australia. Ranked as Australia's second busiest online banking portal in 2016, NAB's receives 5.3 million unique visitors per month.
NEXTGEN
UX Designer & Business Analyst
ANZ BANK - MOBILE PAY
Mobile Pay lets you tap and pay with your Android phone, just like you would with a contactless credit or debit card.
MOBILE PAY
Senior UX Consultant
ANZ BANK - SMALL BUSINESS ORIGINATION SYSTEM
High-profile digital transformation program for ANZ Bank Australia, bringing a series of disconnected systems together to revolutionise the Bank's small business lending platform.
SMALL BUSINESS ORIGINATION SYSTEM
Principal UX Consultant
HSBC - RETAIL BUSINESS BANKING
After the successful launch of DCO, my services were retained to provide UX guidance to the Retail Business Banking (RBB) program in the USA - opening up a new customer segment for the Bank.
RETAIL BUSINESS BANKING
Principal UX Consultant
EXPERIAN - HITWISE V8 REDESIGN
Working closely with the product owner, data experts, developers and customers, I set out to improve the cohesiveness of Experian’s Hitwise product - a specialised SAAS platform that leverages Big Data to provide competitive intelligence and consumer insights to online marketers.
HITWISE V8 REDESIGN
User Experience Designer
ANZ BANK - COMMERCIAL INTERNET BANKING
Working on-site with ANZ in their Melbourne HQ, I was responsible for evolving requirements into functional designs, producing a series of interactive prototypes that illustrated key journeys to developers and business stakeholders.
COMMERCIAL INTERNET BANKING
User Experience Consultant
HSBC - DOMESTIC CUSTOMER ONBOARDING
As UX Lead I played a vital role in the digital transformation of the Bank's customer onboarding system, managing concurrent streams of work and a global team of UXers.
DOMESTIC CUSTOMER ONBOARDING
Global UX Lead
ANZ BANK - RETAIL INTERNET BANKING
Responsive Internet Banking proof-of-concept design for ANZ, one of Australia's "Big 4" Banks. Ranked as Australia's third busiest online banking portal in 2016, ANZ receives 4.9 million unique visitors per month.
RETAIL INTERNET BANKING
Senior UX Consultant
COLES FINANCIAL SERVICES - REPORTING & DASHBOARDS
Leveraging the MicroStrategy platform, I worked with the marketing and analytics teams at Coles Financial Services to deliver a new reporting framework, report templates and dashboard capability.
REPORTING & DASHBOARDS
Senior UX Consultant
RECENT PROJECTS
David Andrew Nichols
Senior Experience Designer and UX Consultant
Vancouver, Canada, Worldwide
experienced.experiences@gmail.com
+1 (604) 889 - 8601
linkedin.com/in/nichols-david
Yes, it's a prototype...
I am currently looking for new opportunities
I’m not currently seeking new opportunities
Axure RP (Master)
Sketch
Adobe Photoshop
Adobe Illustrator
Microsoft Office Suite
Atlassian Jira
Atlassian Confluence
Adobe InDesign
Adobe Acrobat
Adobe Dreamweaver
TechSmith Morae
Optimal Workshop
SOFTWARE
Contextual interviews
Business analysis
Journey mapping
Process flows
User testing
Storyboarding
Use cases
Heuristic review
Card sorting
Tree testing
Workshop facilitation
Persona development
DESIGN & DEVELOPMENT
RESEARCH & ANALYSIS
Content taxonomy
Analytics tools
HTML/CSS
SQL/ASP
Data visualisation
XML
JavaScript/JQuery
UI/UX design
Interaction design
Form design
Responsive design
Design governance
Wireframing
Interactive prototyping
SEO
Accessibility
Mobile apps
Content management
Agile
SCRUM & Kanban
Lean UX
CAPABILITIES
I believe the best digital experiences are born out of research, measured and incrementally improved over time. Through a process of discovery, ideation, iteration, and collaboration I deliver market-leading business solutions that advocate for users and their needs.
Specializing in enterprise software, and experienced in remote working, I’m a self-starter who knows how to balance business requirements with user needs, time, resources, and technical limitations to deliver effective digital solutions that solve real-world problems, enhance customer experience and drive efficiency.
20 years digital design experience, inc. 10 years specialising in UX design
User experience design and research practitioner
Experienced in enterprise software and digital transformation
Experienced in SCRUM, Agile and Lean UX practices
International experience (Australia, UK, USA, HK, Canada)
Previous experience in digital agencies, financial services, government, and telecommunications
SENIOR UX DESIGNER AND CONSULTANT
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Complex business systems, responsive websites and mobile apps